Are you hoping to cancel Time Warner Cable but worried that it will be a major hassle to cancel Time Warner? The good news is, you have options for Time Warner cancellation that are quick and simple. You just need to make sure you know how to cancel Time Warner Cable service without costing yourself a lot of time and money. This quick and simple guide can help.
How to Cancel Time Warner Cable Service
When you’re ready to cancel Time Warner Cable, you will need to start by calling the cable company. You can reach the service at 1-800-892-2253. You should be aware that you will be greeted by an automated menu, just as you would likely expect when calling any cable service provider.
You are going to have to navigate through the menu by pressing the appropriate keys on your phone in response to your menu prompts. Because it can take time even to reach the correct department with Time Warner, and then even more time to go through the process of actually cancelling, you should be sure you allot enough time to get this process done. The last thing you want is to go through the entire teleprompt system, finally get someone on the phone and have to hang up because you have somewhere else to go or because your phone is running out of battery.
If you want to try to speed the process along, you can use GetHuman to try to find a phone number that will allow you to connect directly to a customer service representative. If you don’t get a human right away when you call, you’ll want to navigate through the phone menu until you hear the option to cancel your cable service. Select that prompt, and you will be transferred to the Time Warner Cable retention department. If you end up with the wrong representative who can’t help you, ask them to do a “warm transfer,” which means the rep you’re talking to will stay on the line until you’re connected to the correct person. That way, you reduce the chances of being disconnected or of being connected to the wrong department and having to wait all over again for someone to get on the phone.
Dealing with the Time Warner Cable Cancellation Process
The people in the retention department are trained to try to keep you as a customer, so they may be eager to offer you special deals or otherwise try to convince you that you should not terminate your service with Time Warner. If you’d potentially be interested in staying a customer provided that the deal was good enough, you can let the customer service rep know you might be willing to negotiate. But, if you’ve made up your mind that Time Warner cable cancellation is your only option, let the retention specialist know you’re definitely going to end your service no matter what is offered to you.
You can provide an excuse to Time Warner about why you need to cancel in order to make the process easy. Leaked employee manuals for Comcast Cable showed the best way to quickly cancel service, and the tips work for Time Warner too. You can use the excuse you’re moving to an area where Time Warner service isn’t available, for example (just research to find areas where there are coverage gaps) or can claim you’re moving to an apartment where cable service is included. If you only want to cancel your cable service but keep the Internet, you will need to make that clear and won’t be able to make excuses about moving away and no longer needing the service.
If you are under contract with Time Warner, you may be told you cannot cancel Time Warner without paying an early termination fee. The amount of the fee, and Time Warner’s ability to assess it, will depend upon the terms of your contract with the cable company. You’ll have to decide if you are willing to pay the fee to cancel Time Warner cable services if you no longer want the service even though you’re still under contract.
Returning Your Equipment After You Cancel Time Warner and Finding a New Service
After you’ve successfully called to cancel Time Warner, you must return the equipment or you will be charged for it. You should have the option of sending it back in a pre-paid box or taking it to your local Time Warner cable.
You’ll also need to find new options for how you want to watch TV if you’re still interested in network television shows. You can opt for Sling TV or DIRECTV Now as an alternative that often will cost you much less while still providing high quality programming. You’ll still get the channels you love, like ESPN, HGTV, Food Network, AMC, and more, but it’s all streaming and at a fraction of the price.